Welcome to CORE Clinical Solutions. This document outlines the terms, conditions, policies, and compliance standards governing your use of our website and services, including the ImproWise (CTMS/CDMS) platform.
By accessing our website or using our services, you agree to the terms outlined below.
1. Use of Website and Services
Our website (https://coreclinicals.com) and services are intended for lawful, professional, and authorized use only.
You agree:
- Not to misuse, disrupt, or attempt unauthorized access
- To comply with applicable laws and regulations
- To respect the rights of CORE Clinical Solutions and third parties
Violation may result in suspension or termination of access.
2. User Accounts & Security
To access certain features, you may be required to create an account.
You are responsible for:
- Maintaining confidentiality of login credentials
- Using strong passwords
- All activities under your account
We are not responsible for unauthorized access caused by user negligence.
3. Intellectual Property Rights
All content on this website—including text, design, software, graphics, and branding—is owned by CORE Clinical Solutions or its licensors.
You may:
- Use content for personal, non-commercial purposes
You may not:
- Copy, reproduce, distribute, or modify content
- Use materials for commercial purposes without permission
4. Acceptable Use Policy
You agree not to:
- Introduce malware, viruses, or harmful code
- Attempt to breach system security
- Scrape or extract data without authorization
- Send spam, phishing, or fraudulent communications
- Infringe intellectual property or privacy rights
- Reverse engineer or decompile any software
We reserve the right to restrict access in case of misuse.
5. SaaS Terms – ImproWise (CTMS/CDMS Platform)
5.1 Service Overview
ImproWise is a cloud-based platform designed to support clinical trial management and data management processes.
5.2 License & Access
- Access is subscription-based
- License is limited, non-transferable, and non-exclusive
- Only authorized users may access the system
5.3 Data Ownership
- Customers retain full ownership of their data
- CORE Clinical Services acts as a data processor
- Data is accessed only for support, maintenance, or legal purposes
5.4 Data Security
We implement:
- Encryption (in transit & at rest)
- Access control mechanisms
- Secure infrastructure
Users are responsible for internal access management.
5.5 Service Availability
We aim for high uptime, but:
- Maintenance or upgrades may cause downtime
- Emergency actions may be taken for system protection
5.6 Subscription & Termination
- Services are billed per agreement
- Non-payment may result in suspension
- Data access post-termination may be time-limited
5.7 Backup & Recovery
We maintain regular backups; however:
- Users should maintain critical backups independently
5.8 Regulatory Responsibility
ImproWise supports compliance but does not replace:
- Regulatory obligations
- Sponsor or investigator responsibilities
6. Data Usage & Responsibility
You are responsible for:
- Ensuring lawful data collection and processing
- Having appropriate legal basis for personal data use
You must:
- Avoid unauthorized use of sensitive data
- Apply proper security measures (e.g., encryption)
7. Regulatory Compliance
7.1 HIPAA Compliance
We implement safeguards aligned with HIPAA to protect healthcare data.
Where applicable:
- We act as a Business Associate
- Data is handled under strict confidentiality
- Access is limited to authorized personnel
7.2 GDPR Compliance
For EU data subjects:
- We act as a Data Processor
- Clients act as Data Controllers
Data subject rights include:
- Access, correction, deletion
- Restriction of processing
- Data portability
7.3 Data Transfers
We ensure secure cross-border data transfers using appropriate safeguards.
7.4 Data Breach Notification
In case of a breach:
- Clients will be notified promptly
- Regulatory obligations will be fulfilled
8. No Medical Advice Disclaimer
All content and services provided are for:
- Informational
- Research
- Operational purposes only
They do NOT constitute:
- Medical advice
- Diagnosis
- Treatment recommendations
9. Third-Party Links
We may provide links to external websites.
We are not responsible for:
- Third-party content
- External privacy practices
10. Service Maintenance & Changes
We may:
- Update or modify services
- Perform maintenance causing temporary downtime
We are not liable for losses due to interruptions.
11. Limitation of Liability
To the extent permitted by law, CORE Clinical Solutions is not liable for:
- Indirect or consequential damages
- Loss of data or business
- Service interruptions
12. Indemnification
You agree to indemnify CORE Clinical Solutions against claims arising from:
- Misuse of services
- Violation of these terms
- Breach of third-party rights
13. Disclaimer
- No guarantee of clinical or business outcomes
- Platform does not replace professional or regulatory decisions
- Website content may not always be error-free
Use is at your own risk.
14. Cookie Policy
14.1 Use of Cookies
We use cookies to:
- Enhance user experience
- Analyze traffic
- Improve performance
14.2 Types of Cookies
- Essential
- Analytics
- Performance
14.3 Cookie Control
Users can manage cookies via browser settings.
14.4 Third-Party Cookies
We may use tools such as analytics providers, which have their own policies.
15. Updates to Terms
We may update this document periodically.
Continued use of services implies acceptance of updates.
16. Governing Law
These terms are governed by the laws of India.
Jurisdiction: [Pune]
17. Contact Information
CORE Clinical Services
Email: enquiry@coreclinicals.com
Website: https://coreclinicals.com
